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The Hell called Retail

This blog is not to the speak about any particular retail entity,  but to highlight the behaviors of customer in regard to retail employees and how this affect the very people serving them. This is blog hopefully to inform people of the institution of the retail business.

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Sharon's Story

Sharon works in a hair salon, a chain store. A customer enters the shop at 5:55 Sunday afternoon, says she had appointment earlier and she was hoping to get a blow out and cut now. She ( the customer) is smiling has she delivers this statement. Sharon started her shift at 11am and did not get a chance to have lunch. She really wants to help this customer but they close at 6pm and she has another  customer waiting. Sharon smiles, she apologizes and informs the customer that they  close at 6pm,... can we reschedule you for tomorrow? The smiling customer drops the smile... are you aware... here it comes, the you work for me,  you need me, without me you are... are you aware, she says that your window has a sign "walk-ins " welcome ! Sharon thinks to herself ... yes when we are open and now we about to be closed. Sharon explains that they close at 6pm and she would like to help her out but in addition to closing she also has another client. The customer is relentless, who is the manager in this place? It says walk in welcome, so I don't understand! What does that mean, pointing to the sign has she gets a little louder.  Sharon still smiling apologizes. I'm gonna complain about you! continues the customer - who has no appointment at 6pm closing. I will never come her again ! The customer leaves slamming the door behind her.

Sharon is called into the office the next day. The manager has received a complaint from the main office regarding the customer from the previous day. Sharon is instructed to call the customer and apologize and offer her a voucher for which she can come back and have a blow out, cut and color at 50% off. Sharon works on commission. But imagine having to call that same customer who was clearly rude, while Sharon was nice and having to do her hair while she gloats. 

Now there is a job that help Sharon build on her self esteem. 

Just because she was trying to leave her job for which she was scheduled until 6pm to pick up her son from the babysitters before 8pm! 

Steve's Story 

He sells men's suit in an upscale department store. A gentleman enters the department.  Well dressed he is wearing a burberry tie and what appears to be a camel colored cashmere overcoat with and double busted suit. He a preventer Steve thinks, no one is wearing double breasted anything. Welcome to the new millennium! The gentlemen is clearly flushed, alcohol perhaps! He announces ! I looking for a tie ! Steve walks over to assist, this business is commission sales. The gentleman removes his current tie and Steve questions him to ascertain his preferences regarding color, style, seven fold, hand made etc. The gentleman stays in the department for about 45 minutes trying ties. As Steve pulls ties from the neatly placed tables has suggestion so does the customer 2 and 3 at a time with less caution however , you see he does not need to fix that table of 376 ties color coordinated and styles by print and design. Every tie the customer is shown he says No! No! No! He says there was nothing he wanted. Then he starts looking for his tie. WHERE IS MY (BLEEP, BLEEP... BLEEP TIE) the gentleman his not so gentlemanly ! Do you know who I am ? I have the largest construction firm in this County ! I am ... etc. Where is the manager ? The store Manager ! The manager comes...this man wants a new tie ! 

Steve losses commission !         

Thank You !

     

The Hell called Retail

This blog is not to the speak about any particular retail entity,  but to highlight the behaviors of customer in regard to retail employees and how this affect the very people serving them. This is blog hopefully to inform people of the institution of the retail business.

Log 0001

Sharon's Story

Sharon works in a hair salon, a chain store. A customer enters the shop at 5:55 Sunday afternoon, says she had appointment earlier and she was hoping to get a blow out and cut now. She ( the customer) is smiling has she delivers this statement. Sharon started her shift at 11am and did not get a chance to have lunch. She really wants to help this customer but they close at 6pm and she has another  customer waiting. Sharon smiles, she apologizes and informs the customer that they  close at 6pm,... can we reschedule you for tomorrow? The smiling customer drops the smile... are you aware... here it comes, the you work for me,  you need me, without me you are... are you aware, she says that your window has a sign "walk-ins " welcome ! Sharon thinks to herself ... yes when we are open and now we about to be closed. Sharon explains that they close at 6pm and she would like to help her out but in addition to closing she also has another client. The customer is relentless, who is the manager in this place? It says walk in welcome, so I don't understand! What does that mean, pointing to the sign has she gets a little louder.  Sharon still smiling apologizes. I'm gonna complain about you! continues the customer - who has no appointment at 6pm closing. I will never come her again ! The customer leaves slamming the door behind her.

Sharon is called into the office the next day. The manager has received a complaint from the main office regarding the customer from the previous day. Sharon is instructed to call the customer and apologize and offer her a voucher for which she can come back and have a blow out, cut and color at 50% off. Sharon works on commission. But imagine having to call that same customer who was clearly rude, while Sharon was nice and having to do her hair while she gloats. 

Now there is a job that help Sharon build on her self esteem. 

Just because she was trying to leave her job for which she was scheduled until 6pm to pick up her son from the babysitters before 8pm! 

Steve's Story 

He sells men's suit in an upscale department store. A gentleman enters the department.  Well dressed he is wearing a burberry tie and what appears to be a camel colored cashmere overcoat with and double busted suit. He a preventer Steve thinks, no one is wearing double breasted anything. Welcome to the new millennium! The gentlemen is clearly flushed, alcohol perhaps! He announces ! I looking for a tie ! Steve walks over to assist, this business is commission sales. The gentleman removes his current tie and Steve questions him to ascertain his preferences regarding color, style, seven fold, hand made etc. The gentleman stays in the department for about 45 minutes trying ties. As Steve pulls ties from the neatly placed tables has suggestion so does the customer 2 and 3 at a time with less caution however , you see he does not need to fix that table of 376 ties color coordinated and styles by print and design. Every tie the customer is shown he says No! No! No! He says there was nothing he wanted. Then he starts looking for his tie. WHERE IS MY (BLEEP, BLEEP... BLEEP TIE) the gentleman his not so gentlemanly ! Do you know who I am ? I have the largest construction firm in this County ! I am ... etc. Where is the manager ? The store Manager ! The manager comes...this man wants a new tie ! 

Steve losses commission !         

Thank You !